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Effective Date: 07/19/2026

At NeatLivingCompany, we want you to love your purchase. Because many of our products are made and shipped directly from our trusted fulfillment partners, our return policy is designed to ensure fairness for both our customers and our business.

Returns

We do not accept returns or exchanges for:

• Change of mind

• Ordering the wrong item

• Ordering the wrong color or size

• No longer wanting the item

• Minor variations in color due to screen or monitor differences

Please review product descriptions, dimensions, and photos carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging (if applicable)

Once reviewed, we may offer one of the following remedies at our discretion:

• A replacement item

• A full refund

• A partial refund

• Store credit

We may not require the damaged item to be returned before issuing a resolution.

Lost Packages

If your tracking information shows your package has not been delivered within a reasonable timeframe, please contact us and we'll work with the shipping carrier to investigate.

If tracking indicates that your package was delivered, but you cannot locate it:

• Check around your property.

• Ask neighbors or household members.

• Contact the shipping carrier.

While we'll do our best to assist, we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Order Cancellations

Orders may only be canceled before they enter processing.

Once an order has been processed or shipped, it cannot be canceled because fulfillment begins immediately.

Refund Processing

If your refund request is approved, refunds will be issued to your original payment method.

Depending on your financial institution, refunds typically appear within 5–10 business days.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution before initiating a payment dispute or chargeback.

Contact Us

For questions regarding your order or this policy, please contact us:

Email: info@neatlivingcompany.com

Business Name: NeatLivingCompany